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Retailers in Zimbabwe partnered with EFT Corporation to address inefficiencies in handling small change during transactions and improve customer experience at checkout.

Challenge

Retailers’ challenges:

  1. Shortage of coins and small denomination notes, making it difficult to give physical change
  2. Slow processing times at till points, leading to long queues
  3. Loss of business time and a decline in transaction volumes due to payment friction
Solution

Change at POS, enabled by EFT Corporation.

Allows Acquirers (Hosted Banks) to act as intermediaries between retailers and mobile wallet providers. This custom solution enables consumers to deposit their change directly into mobile wallets or other value stores. With this solution, retailers now benefit from:

  1. Custom Interface Driver tailored for POS systems.
  2. Convenience for both merchants and customers.
  3. Deposit to card and mobile wallets instead of handing out physical change.
  4. Multi-currency support to cater to different payment types.

This solution not only solves the cash shortage issue but also improves speed, convenience, and overall payment experience in Zimbabwean retail environments.