Customer Support Agent

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Zimbabwe

On-site

Full-time

EFT Corporation

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Why EFT Corporation

At EFT Corporation, success starts with people. Our team of 290+ professionals works across the United Kingdom, South Africa, Zambia, Ghana, Kenya, Mauritius, Zimbabwe, and India, bringing together deep local knowledge and shared ambition. With over 25 years of experience, we partner with more than 100 financial institutions to deliver secure, modern payment solutions that improve access and make everyday transactions easier. We're building the future of payments through smart technology, strong partnerships, and a clear focus on progress.

Why You'll Love Working Here:

Career Development: We invest in your future by providing continuous learning, mentorship, and growth opportunities. 
Work-Life Balance: We support flexible work arrangements and wellness programs to ensure you can thrive both professionally and personally.
Impact-Driven Work: Be part of a company driving innovation and transforming financial services across Africa.
Diversity, Equity & Inclusion Commitment: Be part of a workplace where everyone feels valued and appreciated

Your Role

As Customer Support Agent, you will be the first point of contact for our clients and users. You’ll be solving queries, providing guidance, and making sure every customer has a smooth, positive experience with our digital payment solutions.

What You’ll Do

Conducting Customer Support:

Provide customer support within scope of the relevant service level agreements.

Communicate with current and potential customers via telephone, email or WhatsApp chat to resolve any customer/business queries and concerns related to our business.

Create/escalate/follow up on support tickets.

Provide relevant feedback to clients/tenants on incident/customer query status.

Proactive production system monitoring & testing.

Review of deployment release notes and ensure relevant feedback to tenants/customers.

Manage the support information confluence space to ensure all relevant support info is captured, structured and up to date.

Educate and guide L1 tenants to resolve non-technical queries/incidents where needed.

Taking ownership and responsibility for key tasks/areas you are responsible for.

Provide suggestions to improve customer experience and support portals.

Drive customers to rate our support service.

Manage & prioritise incidents according to the relevant priority and within SLA.

Capture support related information for purposes of auditing and reporting.

Maintain a courteous and calm manner at all times to de-escalate stressful situations.

Listen attentively to questions and concerns and respond promptly with a resolution according to company guidelines.

Provide and respond to feedback about any aspect of the job or its duties.

Suggest products and services to clients based on their requests and needs.

Assist with any team member tasks/duties and/or additional functions that the company might fairly require of you.

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What We’re Looking For

A qualification in customer care or relevant is preferable.

3–5 years’ experience in customer support or service.

Strong communication skills in English (written & spoken).

Tech-savvy with Microsoft Office (Word, Excel, Google Sheets).

A problem-solver with a calm, professional approach.

Experience in fintech/payments, ZOHO, or JIRA is a bonus.

Most importantly: you’re empathetic, resilient, and passionate about creating amazing customer experiences.

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Our Benefits

Celebrate Your Special Day: Enjoy a dedicated day off to celebrate your birthday.
Wellbeing Matters: Maintain a healthy work-life balance with up to 3 days of wellbeing leave annually.
Family Comes First: Support your loved ones when it matters most with up to 20 days of family responsibility leave.

Our Values

Empowerment 
We trust our team to lead, make decisions, and drive outcomes. 
Financial Inclusion for All 
We build payment solutions that broaden access and support diversity. 
Technology with Purpose
We design tech that simplifies and improves every transaction. 
Customer-Centric
Our customers are at the heart of everything we do.

Join EFT Corporation and help shape simpler, more inclusive payments for millions across Africa. 

Ready to make your mark? Apply Now

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EFT Corporation is an Equal Opportunity Employer. Diversity drives our success, and we welcome passionate individuals from all walks of life to join our team.

EFT Corporation does not accept unsolicited resumes from search firms/recruiters. EFT Corporation will not pay any fees to search firms/recruiters if a search firm/recruiter submits a candidate unless an agreement has been entered into concerning the specific open position(s). Search firms/recruiters offering resumes to EFT Corporation on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.

Get in Touch

Customer Support Agent

Why EFT Corporation

Why You'll Love Working Here:

Your Role

What You’ll Do

What We’re Looking For

Our Benefits

Our Values

Ready to start scaling?