Graduate Trainee - Postilion Engineer (Zimbabwe)

Operational Support:

• Administer Postilion transaction switches in a PCI-compliant environment, maximising system availability.

• Apply Postilion, operating system and database patches in line with the patch management policy.

• Administer Hardware Security Modules (e.g. Futurex, Thales).

• Monitor switch ecosystems proactively and make sure appropriate monitoring levels are in place.

• Resolve incidents and problems promptly, prevent recurrence, and escalate to senior engineers where needed.

• Log, track and close tickets for maintenance, change management and routine tasks in Jira.

• Take part in standby rotations and keep timesheets accurate for billing.

• Drive proactive improvement projects to lift team performance.

Monitoring and Customer Support:

• Act as the primary point of contact for customer calls and emails, maintaining high service standards.

• Monitor infrastructure and application systems, escalating faults to the right teams.

• Produce daily, weekly and monthly reports.

Documentation:

• Keep system documentation and operational runbooks current and aligned to company standards.

• Record changes accurately in line with change management procedures.

• Document new applications and products in compliance with information security policies.

Cross-Functional Collaboration:

• Work with banks, telecoms providers and other partners to speed up incident resolution.

• Identify and implement process and workflow improvements.

• Be available outside normal business hours when required.

• Bachelor of Science in Computer Sciences, Information Technology (IT), or Software Engineering or related field from a recognized university.

• Certifications such as VCP6, MCSE: Server Infrastructure, Microsoft Certified Solutions Associate (MCSA), CompTIA A+, CompTIA Network + and Cisco Certified Network Associate (CCNA) is advantageous.

• Have at least experience in IT environment and/or internships or co-operative learning programs.

• SQL and reporting: Proficient in SQL and designing Crystal Reports; experience with relational databases (Microsoft SQL Server advantageous).

• Microsoft tools: Word, Excel, PowerPoint, Project, Visio and Microsoft 365.

• Technical foundations: Sound understanding of networking concepts and protocols, cryptography and security, and Electronic Funds Transfer (EFT) mechanisms.

• Documentation: Appreciates the value of thorough documentation, including functional specifications, user and product manuals, and inline documentation.

• Communication and service: Explains technical concepts clearly to non-technical audiences; strong organisational and customer service skills.

• Analytical: Identifies behavioural and transactional patterns that indicate fraud in complex data.

• Problem-solver: Evaluates alternatives and implements effective solutions.

• Methodical: Builds and follows structured processes for fraud detection, investigation and prevention.

• Agile: Breaks work into manageable parts and adapts to stakeholder feedback and change.

• Communicator: Conveys complex information clearly to varied stakeholders, both verbally and in writing.

• Ethical: Demonstrates integrity in all aspects of work.

• Curious: Keeps up to date with emerging fraud trends and prevention techniques.

• Team player: Works well independently and with cross-functional teams.