Card Production and Personalisation:
- Execute assigned tasks related to card profile creation, card file enrichment, personalisation printing or machine servicing, ensuring all activities align with Company standards.
- Review and endorse Production Logs, verifying the accuracy of card print quality, data integrity and card functionality. Conduct thorough inspections of all cards and include evidence of checks of the first and last cards in each batch, including POS and UL Tool verifications of active tags and overall card performance.
- Record and account for stock issued per batch and reconciliation including any in production spoilage and faulty cards encountered.
- Adhere to dual control protocols by collaborating with an assigned team member during all stages of card file preparation, processing, printing, and card stock management.
- Perform duties in strict accordance with the production schedule, maintaining optimal efficiency and adherence to designated break times.
Device Preparation:
- Application Loading as per device model as prescribed by Product Engineer following Product Owner Approvals. Tests functionality after loading before handing over to Stores.
- Loads required Logos of Merchant, Bank and mandatory EFT Set of images per request.
- Captures on Jira Pin Pad Assets against each Device Serial Number, application versions Loaded.
Equipment Maintenance and Management:
- Perform routine machine maintenance daily and according to the scheduled production plan and machine operating hours, to prevent damage and minimize downtime.
- Maintain and reconcile Matica parts with inventory, ensuring accurate tracking of components used during servicing and repair.
- Conduct monthly audits of Matica parts and consumables needed for maintenance, coordinating with Services Management for timely order placements.
- Maintain the cleanliness and organization of the work area and ensure that issued tools meet the expected standards at the end of each shift.
Inventory and Stock Management:
- Verify stock reconciliation for each batch, accounting for stock drawn, printed, spoiled, or faulty, and ensuring an accurate balance on hand. Ensure that no stock is unaccounted for or left in the card room upon the completion of a batch.
Documentation and Reporting:
- Ensure daily maintenance of documentation, Card Perso Tickets, Job Cards, Production Logs, Incident Logs, Matica Registers and records of own activity in accordance with company practices. This includes:
- Completing timesheets or other required records that enable effective billing and Costing for work completed.
- Promptly report any system or Matica faults that cause production downtime, providing detailed descriptions of errors and likely causes, supported by evidence.
- Log a Service Desk Ticket and notify Management for swift resolution.
Compliance and Security:
- Adhere to all company policies, processes, and procedures, including those related to Information Security and Performance Management.
- Fulfill secondary security responsibilities as assigned, such as Key Custodian or Dual Control for KIF access.
Continuous Improvement and Team Collaboration:
- Collaborate with Services Management to refine and continuously enhance operational processes, procedures, runbooks, and standards.
- Contribute effectively as part of a distributed team when required.
- Attend meetings and undertake additional duties as assigned by Services Management.
