Postilion Implementation Engineer (Ghana/Kenya)

System Configuration, Monitoring and Support Management:

• Comprehensive maintenance of the Postilion EFT systems, ensuring maximum availability & uptime as per agreed Service Level Agreements (SLA’s).
• Configuration of system parameters & implementing system changes as per business change control procedures.
• Supporting the operation and monitoring of the production systems.
• EFT Software installations and configurations.
• Defining the operational routines applicable for the systems deployed to deliver the service and authorising any changes to them.
• Allocating and assigning fault calls to technical support staff/ or 3rd parties and prioritising, expediting and escalating resolution.
• Defining service performance metrics and monitoring and reporting of them to management and customers as appropriate.
• Continuously performing system maintenance and testing, while ensuring optimal functionality of the database through effective management.

System Release and Update Testing:

• Testing any new system releases and /or updates from Development or Service Providers.

Security Compliance:

• Ensure EFT Corporation systems are fully compliant with Payment Card Industry (PCI) and all re-occurring security tasks (e.g. encryption key changes) are performed in a controlled manner.

Cross Functional Support:

• Addressing and resolving customer inquiries and concerns professionally.
• Provide technical support to the Client Services & Operational teams around EFT issues.
• Assist Operational teams in preparing environment for maintenance procedures (OS patching) by re-routing transaction traffic to backup or secondary systems.
• Specifying new system requirements to deliver new services.
• Assisting with the implementation of both internal and customer-driven projects.
• Performing EFT application testing for new internal/external requirements.

‍Capacity Planning:

• Undertaking capacity planning exercises to ensure the systems can deliver the contracted services.

Quality Assurance:

• Working with Quality Assurance (QA) team to ensure appropriate test strategies are in place for all Postilion changes.

Documentation Management:

• ‍‍Ensuring all system documentation, relating to the EFT environment (Operational, technical & BC\DR) is accurate, updated and freely available.

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• A degree in Computer Science, IT, or related field.
• 4+ years of experience in systems administration or a similar role.
• Familiarity with SQL, real-time systems, and 24/7 environments.
• Strong analytical and problem-solving mindset.
• Ability to thrive in high-pressure situations.
• Excellent communication skills and a customer-first approach.
• Experience with tools like Postilion, Jira, or other monitoring platforms is a plus.
• Bonus if you're certified in SQL, Project Management, or love diving into infrastructure challenges.