Senior Business Development Executive (Zambia)

Strategic Leadership & Commercial Target Ownership:

• Develop and execute Zambia’s annual commercial strategy with full accountability for meeting and exceeding all pipeline, sales and revenue targets.

• Provide commercial leadership and mentorship to the Junior Business development and account executive team

• Act as EFT’s senior external representative in Zambia, building our brand and influence within the financial services ecosystem.

• Serve as the ultimate point of escalation and relationship owner for key accounts, ensuring exceptional client retention and satisfaction.

Strategic Account Management & Revenue Expansion:

• Balance new client acquisition with deep, strategic account management of our existing portfolio of key banks, fintechs, and merchants.

• Protect and grow revenue from the installed base by proactively identifying and executing upsell and cross-sell initiatives (e.g., platform adoption, BIN sponsorship deals).

• Serve as the ultimate point of escalation and relationship owner for key accounts, ensuring exceptional client retention and satisfaction.

Sales Performance & Revenue Growth:

• Leverage and build upon proven experience in the Zambian fintech/payments landscape, including in-depth knowledge of key competitors, partners and network schemes.

• Navigate Bank of Zambia (BoZ) regulations confidently, particularly concerning PSP/Switch licensing and compliance, ensuring all commercial activities are fully aligned.

• Lead complex, multi-stakeholder negotiations with clients, technology vendors, banking partners, and network schemes.

Operational Execution & Internal Collaboration:

• Bridge sales and technical execution by coordinating between clients and internal teams to ensure successful project implementation.  

• Employ data-driven pipeline management, utilising CRM tools to maintain pipeline hygiene, deliver accurate forecasts, and provide strategic insights to leadership.  

• Collaborate effectively as an internal advocate across Finance, Legal, Technical, and Compliance teams to unblock deals, resolve client issues, and ensure smooth service delivery.  

• Own the end-to-end commercial cycle, including proactive debtors' management to ensure timely collections, maintain cash flow, and resolve disputes.  

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• Bachelor’s degree in business administration, sales or marketing, economics or equivalent; an MBA is advantageous.

• Proven experience in a sales/ business development role with a verifiable track record of not only meeting but consistently exceeding significant annual revenue targets.

• Minimum of 7+ years of progressive B2B sales, business development, and strategic account management experience within fintech, payments, or banking in Zambia.  

• Demonstrated expertise in the Zambian market: proven network, understanding of BoZ regulatory environment, and knowledge of the local competitive and partner ecosystem.

• Advanced proficiency in Microsoft (MS) 365 and CRM software (e.g. HubSpot, Jira, Salesforce) for pipeline management and reporting.

• Outstanding communication, presentation, and interpersonal skills, with the ability to influence at the C-suite level.  

• Expertise in negotiating and closing complex, high-value deals and partnership agreements involving multiple stakeholders.  

• Exceptional financial and business acumen, with experience managing account P&L and debtors.  

• Commitment to excellent customer service.

• Demonstrated ability to close complex deals with banks, PSPs, merchants, or financial institutions.

• Solid understanding of the digital payments and embedded finance ecosystem.

• Strong interpersonal and communication skills, with a collaborative mindset.

• Willingness to travel across Africa as required.

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